Contacts
Write to us whenever something needs clarifying — before ordering, while waiting for the courier or after the bottle has arrived. Most messages are about the same handful of things: how to take Flxe correctly, what is in the capsules, when the parcel will reach a particular city, and how to be certain the bottle received is the genuine one. We answer all of them.
Our only contact channel is email: [email protected]. We read that inbox around the clock — daytime, night, weekends and holidays included — and answer in the order messages arrive. To save a round of questions, include the phone number you used for the order and, if you already have one, the parcel number.
The fastest way to order
For a new order the form on the main page is quicker than any letter. Leave your name and phone number, and an operator will call you back to confirm the address, the quantity and a convenient delivery window. There is nothing to pay at that stage: payment happens in cash to the courier once the parcel is in your hands.
What we can help with
- Checking the status of an order already placed.
- Correcting an address or a phone number before dispatch.
- Questions about the ingredients, the daily serving and the length of a course.
- Replacing a bottle that arrived with a broken seal or a damaged label.
Before you write
The answers to the most common questions — price, composition, delivery times and how to spot a counterfeit — are already collected in the FAQ block on the main page. If yours is not there, send it over and we will reply personally.